FAQ's

Lodenzi – Frequently Asked Questions (FAQ)

1. What products does Lodenzi offer?

Lodenzi offers a wide range of beauty products, including face washes, perfumes, fragrances, creams, serums, and other skincare and beauty essentials to meet your self-care needs.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States, no minimum purchase required.

3. Where do you ship from?

All our orders are shipped from within the United States to ensure fast and reliable delivery.

4. How long does shipping take?

Orders typically arrive within 3–7 business days, depending on your location. You’ll receive tracking information once your order has shipped.

5. Can I return or exchange a product?

Yes, we accept returns and exchanges within 14 days of delivery if the product is unused and in its original packaging. Please visit our Returns & Exchanges Policy for more information.

6. Are your products cruelty-free?

We are committed to offering products that are cruelty-free and ethically sourced, whenever possible. Check individual product pages for specific certifications.

7. How can I contact Lodenzi customer support?

You can reach us via email at support@lodenzi.com or through our Contact Us page. We aim to respond within 24 hours on business days.

8. How do I track my order?

Once your order ships, we’ll email you a tracking number. You can also log into your Lodenzi account to view order status and tracking updates.

9. Do you offer discounts or promotions?

Yes! We regularly offer special deals, discounts, and seasonal promotions. Sign up for our newsletter to stay updated.

10. Can I cancel or modify my order after placing it?

If your order hasn’t been shipped yet, you can contact us to request a change or cancellation. Please email us as soon as possible at support@lodenzi.com.